SERVITUDE WITH A SMILE: A RE-EXAMINATION OF EMOTIONAL LABOUR
نویسندگان
چکیده
منابع مشابه
Smile with a smile
Smiling during talking yields speech with higher formants, and hence larger formant dispersion. Previous studies have shown that motor resonance during perception of words related to smiling can activate muscles responsible for the smiling action. If word perception causes smiling activation for such smile-related words, then this motor resonance may occur also during production, resulting in l...
متن کاملteachers emotional intelligence, self-efficacy, and perceived english language proficiency: a case of iranian efl teachers
educational researchers have provided evidence that teachers’ emotional intelligence has strong effects on various aspects of teaching and learning. yet, in the field of teaching english to speakers of other languages (tesol), inquiry into teachers’ emotional intelligence is nearly limited. given its documented powerful impact on teaching practices and student learning, it is critical to pursue...
15 صفحه اولa comparison of teachers and supervisors, with respect to teacher efficacy and reflection
supervisors play an undeniable role in training teachers, before starting their professional experience by preparing them, at the initial years of their teaching by checking their work within the proper framework, and later on during their teaching by assessing their progress. but surprisingly, exploring their attributes, professional demands, and qualifications has remained a neglected theme i...
15 صفحه اولService with a Smile 1 “SERVICE WITH A SMILE” AND ENCOUNTER SATISFACTION: EMOTIONAL CONTAGION AND APPRAISAL MECHANISMS
Primitive emotional contagion has been proposed to explain why ‘service with a smile’ predicts encounter satisfaction. We provide a comprehensive test of this mechanism by examining mimicry and mood as mediators in service encounters, contrasted with a direct path through perceived service quality. Independent coders recorded the smiling strength of employees and customers at three points in ti...
متن کاملvalidation of a revised logical-mathematical intelligence scale and exploring its relationship with english language proficiency
نظریه هوش چندگانه قسمتهای متفاوت هوش بشری را مورد بررسی قرار می دهد که با شناخت آن شخص به درک بهتری از توانایی های خود میرسد و در نتیجه سعی در استفاده از آن جهت یادگیری بهتر میکند. همچنین با شناخت استعداد دانش آموزان، فرایند یادگیری بهتر میشود. هدف از انجام دادن این تحقیق بررسی رابطه بین هوش ریاضی و استعداد یادگیری زبان انگلیسی میباشد. برای انجام این تحقیق از پرسشنامه هوش ریاضی که توسط شیرر در ...
ذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Just Labour
سال: 1969
ISSN: 1705-1436
DOI: 10.25071/1705-1436.69